Privacy Policy
Effective Date: 15/11/2024
Last Updated: 10/10/25
Welcome to Passwale, operated by Hepras Technologies (“we,” “our,” “us”). We value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website [www.passwale.com], mobile applications, or related services (collectively, the “Platform”).
By accessing or using our Platform, you agree to this Privacy Policy. If you disagree, please discontinue using our services.
1. Information We Collect
We may collect and process the following types of information:
a. Personal Information
When you register, make bookings, or interact with our services, we may collect:
Full Name
Email Address
Phone Number
Password (encrypted)
Billing and Payment Details
Event preferences or submitted event data
b. Non-Personal Information
Automatically collected data such as:
Browser type, device model, OS version
IP address, time zone, location (approximate)
Website usage, activity logs, and referral URLs
c. Organizer Information
For event organizers, we may collect:
Business or Organization Name
Payment and payout information
Event details, listings, and analytics
2. How We Use Your Information
We use your information to:
Register and manage user accounts
Process ticket purchases and event registrations
Communicate booking confirmations and reminders
Improve website performance and user experience
Prevent fraud, unauthorized access, and misuse
Send relevant promotions or updates (if consented)
Comply with applicable laws and regulations
3. How We Share Your Information
We never sell or rent your personal data. We may share it only when necessary:
With Event Organizers: To facilitate ticketing and event entry.
With Service Providers: For payment gateways (like Razorpay), hosting, analytics, and support.
For Legal Compliance: If required by law, regulation, or government authority.
Business Transfers: In case of mergers or acquisitions (your data remains protected).
All partners are bound by strict confidentiality and data protection agreements.
4. Cookies and Tracking Technologies
We use cookies, beacons, and analytics tools to:
Remember login preferences
Improve website speed and personalization
Analyze performance and marketing impact
You can disable cookies in your browser settings, but some site features may not work properly.
5. Data Retention
We retain personal data only for as long as necessary to provide services, comply with legal obligations, or resolve disputes. Once no longer needed, data is securely deleted.
6. Your Rights
You have the right to:
Access the data we hold about you
Request corrections or deletion
Withdraw marketing consent at any time
Object to certain types of processing
To exercise these rights, email us at support@passwale.com.
7. Data Security
We use SSL encryption, firewalls, and secure servers to protect your information.
However, no internet-based service can guarantee absolute security. You share information with us at your own risk, and we encourage you to use strong passwords and avoid sharing login details.
8. Payments and Transactions
All payments are securely processed through Razorpay or similar PCI-DSS-compliant gateways.
We do not store or have access to your full card or payment details.
9. Third-Party Links
Our Platform may contain links to external websites or partners. We are not responsible for their privacy practices. Please review their policies before sharing information.
10. Children’s Privacy
Our services are not directed to individuals under 13 years of age. We do not knowingly collect data from minors. If we discover such data, it will be deleted immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any major changes will be posted here with the updated effective date. Continued use of our Platform after changes means you accept the revised policy.
12. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy, please contact:
Hepras Technologies (Passwale)
📩 Email: support@passwale.com
🌐 Website: [www.passwale.com]L
Terms of Service
Effective Date: 15/11/2024
Last Updated: 10/10/25
Welcome to Passwale, operated by Hepras Technologies (“we,” “our,” “us”). These Terms of Service (“Terms”) govern your access to and use of our website [www.passwale.com], mobile application(s), and all related services (collectively, the “Platform”).
By using or accessing the Platform, you (“User,” “you,” “your”) agree to comply with and be bound by these Terms. If you do not agree, please stop using our Platform immediately.
1. Use of Platform
1.1 You must be at least 18 years old to use our services.
1.2 You agree to use the Platform only for lawful purposes and in compliance with all applicable laws and regulations.
1.3 You shall not use the Platform to post, upload, or distribute any harmful, defamatory, obscene, or unlawful content.
1.4 We reserve the right to suspend or terminate any account found violating these Terms.
2. Account Registration
2.1 To book tickets or host events, you must create an account using a valid email and phone number.
2.2 You are responsible for maintaining the confidentiality of your login credentials and all activity under your account.
2.3 Providing false, misleading, or incomplete information may result in account suspension or legal action.
3. Services Overview
3.1 Passwale provides an event discovery, ticketing, and management platform connecting event organizers with attendees.
3.2 We act as a technology facilitator, not the event organizer, unless stated otherwise.
3.3 Event details, pricing, schedules, and venue information are provided by respective organizers, and we are not liable for any inaccuracies or last-minute changes.
4. Payments and Pricing
4.1 All payments are processed securely through Razorpay or other authorized gateways.
4.2 Prices listed on the Platform are inclusive/exclusive of taxes as indicated.
4.3 You agree to provide accurate billing and payment details.
4.4 In case of failed transactions or double deductions, refunds (if applicable) will be handled as per our Refund & Cancellation Policy.
5. Ticket Bookings and Delivery
5.1 Tickets are issued electronically via email/SMS after successful payment.
5.2 You must present a valid ticket (QR code or confirmation ID) for event entry.
5.3 The organizer reserves the right to refuse entry for security or management reasons.
5.4 Lost, stolen, or duplicated tickets will not be re-issued by Passwale.
6. Event Organizer Responsibilities
6.1 Organizers are solely responsible for the accuracy of event details, ticket pricing, seat management, and customer communication.
6.2 Organizers must comply with all applicable laws, including venue safety, permissions, and content restrictions.
6.3 Passwale may charge service or convenience fees for hosting and ticketing services.
7. Refunds, Cancellations, and Event Changes
7.1 Refunds are governed by our Refund & Cancellation Policy.
7.2 In the event of cancellation, rescheduling, or modification, refunds (if eligible) will be processed as per the organizer’s policy.
7.3 Passwale is not responsible for refunds arising from event-specific conditions or organizer negligence.
8. Intellectual Property
8.1 All content, graphics, logos, software, and trademarks on the Platform are the exclusive property of Hepras Technologies or its licensors.
8.2 Users may not copy, modify, distribute, or reproduce any material without written consent.
9. User Content and Conduct
9.1 By posting or submitting content on Passwale, you grant us a non-exclusive, worldwide, royalty-free license to use, display, and promote such content for operational purposes.
9.2 You agree not to upload any harmful, offensive, or infringing material.
10. Limitation of Liability
10.1 Passwale acts as an intermediary between organizers and users. We are not liable for:
Event cancellations, venue issues, or schedule changes.
Third-party actions, including payment gateway failures.
Any indirect, incidental, or consequential damages.
10.2 Our total liability shall not exceed the total amount paid by you for the specific transaction in dispute.
11. Indemnification
You agree to indemnify and hold harmless Hepras Technologies, its directors, employees, and partners from any claims, damages, or expenses arising from your use of the Platform or violation of these Terms.
12. Suspension and Termination
We reserve the right to suspend, restrict, or terminate your account or access to the Platform at our sole discretion, without prior notice, if you violate these Terms or applicable laws.
13. Privacy
Your personal information is governed by our Privacy Policy. By using the Platform, you consent to our data-handling practices described therein.
14. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Gandhinagar, Gujarat.
15. Updates to These Terms
We may modify or update these Terms at any time. Updated versions will be posted on our website with a revised effective date. Continued use of the Platform constitutes your acceptance of the revised Terms.
16. Contact Us
For questions or concerns regarding these Terms, please contact:
Hepras Technologies – Passwale
📩 Email: support@passwale.com
🌐 Website: [www.passwale.com]
Refund & Cancellation Policy
Effective Date: 15/11/2024
Last Updated: 10/10/25
Thank you for using Passwale, operated by Hepras Technologies (“we,” “our,” “us”). This Refund & Cancellation Policy outlines how refunds, cancellations, and reschedules are handled for tickets purchased through our platform [www.passwale.com] and mobile applications (collectively, the “Platform”).
By booking tickets or registering events on Passwale, you agree to this policy.
1. Role of Passwale
1.1 Passwale acts solely as an intermediary between event organizers (“Organizers”) and attendees (“Users”).
1.2 We provide the technology infrastructure for ticketing, payments, and communication but do not organize or control the events themselves.
1.3 All event-related refund or cancellation decisions are governed by the organizer’s individual policy, which is displayed (or should be displayed) on the respective event page.
2. Organizer-Specific Policies
2.1 Each organizer on Passwale may define their own refund, cancellation, and reschedule terms, including:
Whether cancellations are allowed or not.
The refund percentage and time window before the event.
Conditions for postponement or venue change.
2.2 Passwale recommends that all organizers clearly display their refund and cancellation policy during event creation.
2.3 If an event does not list a specific refund policy, the booking is considered non-refundable by default.
3. General Refund Scenarios
Subject to the organizer’s terms, refunds may apply in the following cases:
Event Cancellation: If an event is canceled by the organizer, attendees may receive a full or partial refund as per organizer rules.
Event Rescheduling: If an event is postponed, tickets remain valid for the new date unless the organizer specifies otherwise.
Duplicate Payment or Transaction Error: Refunds for accidental double payments will be reviewed and processed after verification.
4. Refund Processing
4.1 All eligible refunds are processed through the same payment method used during booking.
4.2 Refund timelines depend on the organizer’s confirmation and payment gateway processing (typically 7–10 business days).
4.3 Passwale may deduct a platform convenience fee or payment gateway charges, which are non-refundable.
5. Non-Refundable Circumstances
Refunds will not be provided under the following conditions:
No-shows or late arrivals at events.
Personal scheduling conflicts or change of mind.
Invalid or incomplete booking details.
Tickets purchased from unauthorized sources.
Events marked explicitly as non-refundable or final sale.
6. Cancellations by Organizers
6.1 If an organizer cancels an event, Passwale will notify all registered attendees via email/SMS.
6.2 Refunds for such events will be issued only upon confirmation from the organizer and as per their stated terms.
6.3 Passwale is not liable for delays or denials in refunds initiated by organizers.
7. Platform or Transaction Errors
7.1 In case of technical failures, payment errors, or accidental duplicate transactions, users should contact support@passwale.com within 48 hours of the transaction.
7.2 Upon verification, eligible refunds will be processed within 7–10 business days.
8. Organizer Payouts and Deductions
8.1 For transparency, refunds initiated by organizers will be deducted from their payout balance before disbursement.
8.2 Passwale reserves the right to hold payouts temporarily if disputes or refund requests are under review.
9. Dispute Resolution
9.1 Any disputes regarding event-specific refunds must first be addressed directly with the organizer.
9.2 If unresolved, users may escalate the issue to Passwale Support for review. Passwale may mediate between both parties but does not guarantee outcomes.
10. Policy Updates
We may update this Refund & Cancellation Policy periodically to align with new features, payment structures, or legal requirements. The latest version will always be available on our website. Continued use of our Platform constitutes acceptance of the updated policy.
11. Contact Us
For any refund or payment-related concerns, please contact:
Hepras Technologies – Passwale
📩 Email: support@passwale.com
🌐 Website: [www.passwale.com]
Note : Passwale is the sub-brand of hepras technologies (9/b yogeshwar society, panchvati area kalol, gandhinagar, Gujarat 382721)which is Owned by Het Prashant Patel